How to Write a Customer Service Resume
The process of creating a successful customer service profile or CV (Curriculum Vitae) is about highlighting your pertinent experience and skills. A well-written CV or resume and a strong cover letter, as well as a professional LinkedIn profile, can make significant difference in getting an offer. At Toowoomba Resume, we specialize in offering resume and CV writing services covering letter writing, as well as LinkedIn profile optimization to help get noticed by your other applicants. In this article, we will go over how to describe customer service in a resume or CV, show how you can demonstrate your skills in customer service on a resume or CV and offer suggestions for writing about the skills of customer service.
How do you describe customer service on an application or resume:
When you describe your customer service experience, you should focus on specific roles and tasks. Utilize action verbs, such as "assisted," "resolved," or "responded," to describe your tasks. In addition, you should include any pertinent metrics, such a the percentage of satisfaction with your customers, to demonstrate your impact.
How do you show your customer service skills on a resume or CV:
Alongside describing your experience, be sure to mention specific abilities that relate to customer service, such as communication skills and problem-solving capabilities. Include any relevant training or certifications including a certificate from a consumer service course or certification in a specific customer service software.
What should I write about customer services skills?
When writing about customer service skills, focus on the most important and relevant skills needed for the position you’re applying to. For instance, if the job requires a lot of phone contact, make sure you highlight your experience and skills for customer service by phone.
How do I record my personal experience as a customer:
When you write about your customer service experience, provide specific examples and quantify your successes. For instance, instead of telling the reader that you "Helped customers with their concerns," say "Assisted an average of 50 customers a day by answering their queries, which resulted in a 90% percent satisfaction."
By following these tips follow these suggestions to create a customer service resume or CV, cover letter, and LinkedIn profile which showcases your skills and experience that make you an ideal candidate for customer service roles. Be sure it is important to edit and proofread your resume or the cover letter and CV prior to the submission and also think about having professional assistance from Toowoomba Resume if you need assistance.
